Privacy policy

Last Updated: 12/01/2025
Five Star Dispatching
Address: Noel Dr, Newburgh, NY 12250
Email: info@fivestardispatching.com

Welcome to Five Star Dispatching (“Company”, “we”, “our”, “us”).
Your privacy matters to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, services, or submit information through our forms.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Provided directly by you when you:

Fill out onboarding forms
Request a call or service
Contact us via email
Submit documents or business details
Sign up for newsletters, updates, or promotions

This may include:

Name
Email address
Phone number
Company name
MC/DOT details
Equipment type
Payment information (securely processed by third-party providers)

b. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Cookie and tracking data
Usage analytics

These help us improve website performance, security, and user experience.

2. How We Use Your Information

We use your information to:

Provide dispatching services
Create and manage your onboarding profile
Communicate load details, service updates, and support
Improve our website and customer experience
Process payments and billing
Comply with legal or regulatory requirements
Send relevant offers, updates, or promotions (you may unsubscribe anytime)

We do not sell your personal information to anyone.

3. Sharing Your Information

We may share your data with trusted third parties, including:

Freight brokers, carriers, and factoring companies (only with your approval)
Payment processors
CRM and communication tools
Website analytics and security tools
Legal authorities when required by law

All third parties must comply with confidentiality and data protection standards.

4. Cookies & Tracking Technologies

Our website may use cookies, pixels, and tracking technologies for:

Website analytics
Marketing campaigns
Performance optimization
Personalizing your user experience

You can disable cookies in your browser settings, but certain site features may not function properly.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encrypted communications
Secure server storage
Limited employee access
Regular monitoring for unauthorized activity

However, no online system is 100% secure. While we work to protect your data, we cannot guarantee absolute security.

6. Data Retention

We store personal information only as long as necessary to:

Provide services
Maintain business records
Meet legal and tax obligations

You may request deletion of your data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to certain data uses
Withdraw consent for marketing messages

To exercise these rights, contact us at info@fivestardispatching.com.

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before submitting any information.

9. Google Ads & Compliance

To comply with Google Ads policies, we:

Clearly disclose data collection practices
Do not misuse personal information
Do not engage in deceptive or unclear data usage
Provide a clear opt-out for marketing communications

Our privacy policy meets all major advertising platform requirements.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors. If you believe a minor has submitted information, contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Updates will be posted with a new “Last Updated” date. Continued use of our website means you accept the revised policy.

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

Five Star Dispatching
Email: info@fivestardispatching.com
Address: Noel Dr, Newburgh, NY 12250